Track review requests
After sending review requests, the Reviews page lets you see a log of recent requests and configure where clients are directed to leave a review.
View recent review requests
Section titled “View recent review requests”- Click Reviews in the left sidebar.
- Scroll down to the Recent Review Request section.
- The list shows the review requests you’ve sent to clients.
Set up your Google Business Profile link
Section titled “Set up your Google Business Profile link”To direct clients to your Google Business Profile when they receive a review request:
- Click Reviews in the left sidebar.
- In the Google Business Profile section, paste your Google Business Profile URL into the field.
- Click Save.
Send a new review request
Section titled “Send a new review request”See Request a review for steps to send a review request to a client.
Why does the review link need to be a Google Business Profile URL?
Google is the highest-impact review destination for local search — when someone searches “flooring store near me”, “carpet retailer near me”, or “hardwood flooring near me”, your Google review count and rating directly affects rank and click-through. The Reviews page templates the link into review requests automatically once you’ve saved it.
How do I find my Google Business Profile link?
Sign in to Google, search your business name, click Manage your business, and look for the “share review link” option. Or follow the Click here guidance link on the Reviews page in Service Buddy.
Can I link to multiple review platforms?
The built-in setup is one Google Business Profile URL. For additional platforms (Facebook, Yelp), most retailers either rotate which platform they ask for in different campaigns, or add the second link to the email body manually when sending.
Can I see whether a client actually left a review?
The Recent Review Request log shows what was sent. Confirming a review was actually posted requires checking the platform itself (Google Business Profile dashboard, Yelp business account). Service Buddy doesn’t pull review counts back automatically.
Should I respond to every review I get?
Yes — both positive and negative. A short “thank you” on positive reviews shows you’re engaged. A measured response to a negative review (acknowledge the issue, offer to make it right offline) reads well to future shoppers more than a defensive reply.
What about reviews that come from outside Service Buddy?
If clients leave reviews directly without a request from Service Buddy (organic walk-in reviews), those don’t appear in the Recent Review Request log — only requested ones do. You’ll see them in your Google Business Profile dashboard or wherever the review was posted.
How often should I review the Recent Review Request log?
Weekly is plenty. Look for clients who were sent a request but didn’t respond, and consider a personal follow-up if the install was important. Don’t pester everyone — many great clients just don’t write reviews.