Skip to content

Contact support

If the other troubleshooting articles didn’t solve your issue, we’re here to help. The more context you give us upfront, the faster we can fix it.

How do I reach Service Buddy support?

Section titled “How do I reach Service Buddy support?”
  • In-app chat — click the ? icon in the top-right of any Service Buddy screen. Fastest for most questions.
  • Contact form — visit servicebuddy.io/contact-us. Best for detailed issues with screenshots or files attached.
  • Status page — check for ongoing incidents before you reach out. A link is available from the ? menu.

When should I contact support?

Section titled “When should I contact support?”

Reach out anytime you’re blocked, but these situations are priority:

  • You can’t log in and can’t reset your password.
  • Payments are failing across multiple clients.
  • Data is missing or appears incorrect.
  • You suspect a security issue or unauthorized access.

For anything related to plans, billing, or cancellation, visit servicebuddy.io/contact-us.

What should I include in a support request?

Section titled “What should I include in a support request?”

A great support request includes:

  1. Your account email — the one you use to log in.
  2. Workspace name — if you belong to more than one.
  3. What you were trying to do — in one sentence.
  4. What happened instead — including any error message, exactly as it appeared.
  5. When it happened — date and approximate time (with timezone).
  6. Screenshots or a short screen recording — a picture genuinely saves 10 back-and-forth emails.
  7. The record ID or URL — e.g. the invoice number or the job URL from your browser’s address bar.

How quickly will Service Buddy respond?

Section titled “How quickly will Service Buddy respond?”
  • Chat: typically under 15 minutes during business hours.
  • Email: within one business day for standard plans, priority response on higher plans.
  • Critical issues (payments down, data loss, security): flagged and handled out of order.

What should I try before contacting support?

Section titled “What should I try before contacting support?”

A quick checklist — these cover 80% of what we’d ask anyway:

  • You tried a hard refresh (Ctrl/Cmd + Shift + R).
  • You tried logging out and back in.
  • You tried from a different browser or Incognito window.
  • You checked the status page for ongoing incidents.

We’re happy to hear from you either way — this just gets you to a solution faster. Thanks for using Service Buddy.