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I can't log in

Login problems in Service Buddy almost always trace to one of a few causes — a forgotten password, a locked account, an expired invite link, or two-factor authentication. Find the section that matches your situation.

How do I reset a forgotten password?

Section titled “How do I reset a forgotten password?”

Cause 1 — Password simply forgotten

Section titled “Cause 1 — Password simply forgotten”
  1. On the login screen, click Forgot password?.
  2. Enter the email address associated with your account.
  3. Check your inbox for a reset email from Service Buddy.
  4. Click the link and choose a new password (at least 10 characters, with letters, numbers, and a symbol).
  5. Log in with the new password.

The reset link is valid for 60 minutes. If it expires, request a new one.

Cause 2 — Reset email never arrived

Section titled “Cause 2 — Reset email never arrived”
  1. Check your Spam and Promotions folders.
  2. Confirm you used the same email your admin invited.
  3. Wait 5 minutes — occasionally email delivery is delayed.
  4. Request the reset again.

Why is my account locked?

Section titled “Why is my account locked?”

After too many failed login attempts, Service Buddy temporarily locks the account to protect it.

Cause 1 — Too many wrong passwords

Section titled “Cause 1 — Too many wrong passwords”

Wait 15 minutes and try again. If you’re not sure of your password, use Forgot password? instead of guessing.

Cause 2 — Admin disabled your account

Section titled “Cause 2 — Admin disabled your account”

If you recently left and rejoined a team, or if your role changed, an admin may have deactivated your login. Contact your Service Buddy admin and ask them to update your access under Settings → Manage Team.

Why isn’t my two-factor authentication code working?

Section titled “Why isn’t my two-factor authentication code working?”

Cause 1 — The code is expired

Section titled “Cause 1 — The code is expired”

Codes rotate every 30 seconds. If you typed one and it was rejected, wait for the next code and try again.

Cause 2 — Your phone’s time is off

Section titled “Cause 2 — Your phone’s time is off”

Authenticator apps rely on accurate system time.

  1. On your phone, open Settings → Date & Time.
  2. Turn on Set automatically.
  3. Reopen your authenticator app and try the new code.

Cause 3 — You lost your device

Section titled “Cause 3 — You lost your device”
  1. On the login screen, click Can’t access your authenticator?.
  2. Enter one of your saved backup codes from when you enabled 2FA.
  3. Once in, go to Settings → Security and set up 2FA on your new device.

If you don’t have backup codes, your admin can temporarily disable 2FA on your account. See Contact support if you’re the only admin.

Section titled “Why doesn’t my invite link work?”

Cause 1 — The invite expired

Section titled “Cause 1 — The invite expired”

Invitations are valid for 7 days. Ask your admin to resend the invite — they can open your record in Settings → Manage Team and trigger a new invitation.

Cause 2 — The invite was already used

Section titled “Cause 2 — The invite was already used”

If you already activated the account, don’t use the invite link again. Go to the main login page and use Forgot password? instead.

Why does Service Buddy say “Account not found”?

Section titled “Why does Service Buddy say “Account not found”?”

Double-check the email address. If your company uses multiple email domains (e.g. @company.com vs. @company.co.uk), try the other one. If the message persists, your admin may not have added you yet — ask them to send an invite.

If none of these solve it, reach out via Contact support with the email address you’re trying to use and a screenshot of the error.